FAQ
*We cannot accept exchanges or returns without prior notice, so please be sure to contact us.
Exchanges are only available for unused items that have been kept in the same condition as when they were purchased.
If the item is in a bad condition after opening, please contact us immediately.
Returns are limited to within one week of arrival of the item after opening.
*Please keep the original bag, box, and instructions that came with the item.
If they are discarded, we may not be able to accommodate your request depending on the contents.
*We cannot accept exchanges if the following conditions apply to the item:
Items that have been delivered more than two weeks ago
Items with dirty, damaged, or discarded product tags, packaging boxes, or accessories
Items that have been cleaned or repaired
Items that smell of perfume, tobacco, etc.
Items that have been used once
Items that are significantly different from the condition they were delivered in when they were returned
(Items with missing or damaged tags, packaging, or stuffing)
Items that are returned with the shipping slip attached directly to the box